Last Updated: 21.09.2024

1. Introduction

Welcome to scdking. We strive to provide you with the best selection of electronic game keys to enhance your gaming experience. Due to the digital nature of our products, we have specific refund and return policies in place to ensure fairness and clarity for all our customers.

2. Eligibility for Refunds

2.1 Digital Products

All sales of digital products, including electronic game keys, are final. Refunds or returns are generally not available once the product has been delivered or the key has been redeemed.

2.2 Exceptions

Refunds may be considered under the following circumstance:

  • Invalid or Defective Key: If you receive a key that is invalid, already redeemed, or does not match the product description, please contact our support team within 2 hours of purchase.

3. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Email our support team at info@scdking.com or also from Contact us with the subject line “Refund Request” and include the following information:
    • Your order number
    • The game key in question
    • A detailed explanation of the issue
  2. Review: Our support team will review your request and verify the validity of the issue.
  3. Resolution: If your refund request is approved, we will process the refund to your original payment method within 1-7 business days. Please note that processing times may vary depending on your payment provider.

4. Non-Refundable Situations

Refunds are not available in the following situations:

  • Successful Redemption: Once a game key has been redeemed, it cannot be refunded or exchanged.
  • Change of Mind: Requests for refunds due to a change of mind or dissatisfaction with the product are not eligible.
  • Delay in Delivery: We are not responsible for delays caused by third-party payment processors or delivery services.

5. Exchanges

We do not offer exchanges for digital products. If you encounter any issues with your purchase, please contact our support team, and we will do our best to resolve the problem.

6. Contact Information

If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact us at:

7. Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about our refund practices.

8. Governing Law

This policy is governed by the laws of Europe. Any disputes arising from this policy are subject to the exclusive jurisdiction of the courts in Europe.